Elf Town Galway 2026 Terms & Conditions

Thank you for choosing to visit Elf Town Galway.

By clicking "Confirm Booking & Pay" and purchasing tickets for Elf Town Galway, you confirm that you have read, understood and agree to be bound by the following Terms & Conditions.

General Admission

Elf Town is fully wheelchair accessible. Some areas may require alternative routes (such as lifts) and our staff are always available to assist guests requiring accessible paths.

Elf Town Galway is a family-focused Christmas experience created for children. Bookings consisting solely of adult groups are not permitted and may be refused entry. At least one child must be included in each booking, except where an adult is accompanying another adult who has specific needs or learning difficulties. Elf Town Galway reserves the right to refuse entry or cancel bookings that do not meet this requirement.

All attendees — including babies under 13 months — require a valid ticket as they occupy a designated space within the experience.

Children under 18 must be accompanied by an adult at all times.

Parents and guardians are responsible for supervising children at all times. Elf Town accepts no responsibility for injury or loss sustained by unsupervised children.

Ticket Types & Entry

Tickets are sold on the following basis:

Baby – Up to 13 months
Child – 13 months to 12 years
Adult/Carer – 12 years and over

All prices are quoted in Euro.

Tickets are valid only for the specific date and time selected at purchase, unless written consent is provided by Elf Town Galway.

Carer's Ticket Discounts

Elf Town Galway offers a discount on Adult tickets for carers.

Guests who are members of Family Carers Ireland and hold a valid membership card must contact Family Carers Ireland directly to obtain a discount code prior to booking.

Guests who hold a valid carer card issued by another registered carers organisation in Ireland may request a discount code by emailing info@elftowngalway.ie with a photograph of their valid, in-date carer card. Once verified, a discount code will be issued for use when booking tickets online.

Carer discount codes must be obtained prior to completing your booking. Discounts cannot be applied retrospectively once a booking has been completed.

Guests using a Carer Discount must bring their valid carer card with them on the day of their visit. Elf Town Galway reserves the right to request proof of eligibility upon arrival.

A maximum of one carer discount may be applied per child requiring a carer who is attending Elf Town Galway.

Please note that Free Travel Passes, Blue Badges, or medical diagnosis letters are not accepted as proof of carer status.

Elf Town Galway reserves the right to refuse or remove the discount where valid proof of eligibility cannot be provided.

Arrival Times

Guests must arrive 5 minutes before their scheduled entry time. Early or late arrivals will only be accommodated where operationally possible and are not guaranteed. Late arrivals may result in partial or full loss of the experience and refunds will not be issued in these circumstances. Entry outside your allocated time slot is strictly at the discretion of Elf Town Galway management and subject to capacity.

Ticket Scanning & Entry Requirements

A valid ticket must be presented either physically or digitally for entry. We will not accept booking reference numbers, second names, screenshots without a valid scannable ticket, or verbal confirmations in place of the original ticket.

If a ticket has already been scanned, re-entry will not be permitted unless authorised.

If you lose your ticket, entry cannot be granted without a valid scannable ticket.

Tickets may not be resold for commercial gain or used in promotions or competitions without prior written consent from Elf Town Galway.

The Express Experience Tickets

Elf Town Galway offers an Express Experience option.

The Express Experience is a shorter version of the Elf Town experience. It does not provide priority access, queue jumping, immediate entry, or preferential treatment at any point during your visit.

Express Experience tickets grant access only to the elements specifically included within that ticket type and do not provide access to the full Elf Town experience.

Express Experience tickets are subject to availability and capacity restrictions.

Guests purchasing Express Experience may also purchase Optional Cancellation Insurance. Where Cancellation Insurance has been purchased, cancellations will be processed strictly in accordance with the Cancellation Insurance Terms & Conditions.

Express Experience tickets are otherwise non-refundable except where required under applicable consumer protection legislation.

Cancellations & Refund Policy

Tickets are non-refundable unless:

Optional Cancellation Insurance was purchased at the time of booking, or
A refund is required under applicable consumer protection legislation.

If you are unable to attend for any reason (including illness, weather, or personal circumstances), you must notify us before your scheduled entry time to be eligible for a credit voucher.

Vouchers will be issued less any non-refundable fees, including:

Booking fees
Payment plan fees
Cancellation insurance fees
Personalised invitation packages

All Credit Vouchers issued on or after 1st July 2025 retain their full value (subject to applicable deductions outlined above) for 12 months from date of issue.

Bookings made using a credit voucher from a previous non-refundable booking remain non-refundable. We offer like-for-like refunds:

Card payments are refunded back to the card.
Voucher payments are refunded as vouchers.
Bookings paid with a combination of card and voucher are refunded in the same combination.

Payment Plan (Pay Later Option)

Elf Town Galway offers a "Pay Later" option.

To use the Pay Later option, you must be over 18 years old and have a valid payment card. The card must be in your name, not expired, and have sufficient funds available to cover all scheduled instalments.

Interest & Instalments

Bookings using the Payment Plan are subject to an interest charge (clearly displayed at checkout).
The total amount, including interest, will be divided into equal monthly instalments.
The number of instalments is determined at the time of booking and cannot be altered once agreed.

Payment Plans are processed securely by Stripe and are subject to Stripe's terms and conditions.

The first payment is taken at booking confirmation. Remaining payments are automatically collected every 30 days from the booking confirmation date.

Elf Town Galway is not responsible for additional fees or charges applied by your bank or card issuer.

Missed or Failed Payments

If a payment fails, Stripe will automatically retry.

If payments continue to fail, Elf Town Galway reserves the right to:

Terminate the payment plan
Cancel the booking
Release tickets for resale
Retain applicable administration fees

In such cases, a credit voucher will be issued for the amount paid to date, less booking plan administration fees, cancellation insurance, invitation packages, and any other add-ons.

Bookings must be paid in full prior to your visit to Elf Town Galway. Failure to complete the payment plan will result in the cancellation of the booking and loss of the reserved tickets.

Optional Cancellation Insurance

Optional Cancellation Insurance is available at an additional charge per booking.

Cancellation Insurance must be taken out at the time of initial purchase to be valid. Policies added after booking confirmation will not be valid.

If purchased:

You may cancel up to 48 hours before your visit and receive a refund of payments made, less booking fees, cancellation insurance, payment plan fees and add-ons.
Cancellations within 48 hours of your visit will receive a credit voucher instead.

Cancellation Insurance is non-refundable.

Please note that if you have used a credit voucher to purchase Elf Town Galway tickets, adding optional cancellation insurance will not provide you with a cash refund for your booking.

Experience & Attractions

The timing and sequence of activities are at the sole discretion of Elf Town Galway management.

We reserve the right to remove or make unavailable any attraction if required for health and safety reasons.

Elf Town Galway reserves the right to modify, postpone, or cancel events. If Elf Town cancels, guests will be offered a refund or the option to reschedule.

We accept no liability for travel, accommodation, hospitality costs, loss of enjoyment, disappointment, emotional distress, or any indirect or consequential loss.

Elf Town Galway is a live theatrical and interactive experience involving performers and characters. Interaction levels, dialogue, and performance styles may vary depending on group dynamics, performer interpretation, and operational flow. While we aim to provide a magical and engaging experience for all guests, individual interactions cannot be guaranteed.

Elf Town operates a one-way journey through the experience, with suggested timings for each area to help guide the flow of guests. Guests may be required to move between areas at the direction of staff to maintain the safe and efficient operation of the event. The amount of time spent in each room or activity area may vary and is ultimately at the discretion of Elf Town Galway management. Guests may not be able to return to previous areas once they have progressed through the experience.

The duration of the Elf Town experience may vary depending on operational requirements, guest numbers, and group flow. Any published durations are estimates only and are not guaranteed.

Santa Personalisation ("Santa Secrets")

Parents/guardians may provide personalised information for inclusion during the Santa visit.

While we make every effort to incorporate this information:

We cannot guarantee its delivery or exclusive application.
It is an optional enhancement and not a core part of the experience.

Elf Town Galway accepts no liability for disappointment arising from omission, inaccuracy, or misattribution.

All personal information is handled in accordance with applicable data protection legislation.

Venue Rules

No outside food or beverages permitted
No alcohol may be brought onsite
No smoking or vaping
No pets (except certified service animals)
CCTV operates throughout the venue

Elf Town Galway reserves the right to refuse entry or remove any individual whose behaviour poses a risk to safety or impacts the enjoyment of other guests.

Elf Town Galway is not responsible for the behaviour, actions, or conduct of other guests. While we take reasonable steps to ensure a safe and enjoyable environment, we cannot be held liable for unreasonable, inappropriate, disruptive, or offensive behaviour by other attendees where such behaviour is outside of our reasonable control.

Guests are expected to behave in a respectful manner at all times. Elf Town Galway reserves the right to refuse entry to, or remove, any person whose behaviour is deemed inappropriate, unsafe, abusive, disruptive, or likely to significantly impact the enjoyment of others, without refund, including towards our staff.

Elf Town Galway accepts no responsibility for lost, stolen, or damaged personal belongings. Lost property enquiries may be submitted via our website following your visit. Unclaimed items may be disposed of after 30 days.

Photography & Media

Photography is permitted for non-commercial use only.

Professional photography is available at an additional cost.

Elf Town Galway is not responsible for images taken by other guests.

Elf Town Galway may take photographs or video recordings within the venue for promotional and marketing purposes. By attending the event, guests acknowledge that such recording may occur. Guests who do not wish to appear in promotional material should notify staff upon arrival and we will make reasonable efforts to accommodate this request.

Weather & Force Majeure

In the event of a Red Weather Warning issued by Met Éireann that affects Galway during Elf Town operating hours:

If Elf Town cancels, guests will receive a refund or reschedule option.
If Elf Town remains open and a guest cannot attend, a voucher will be issued provided notice is given before entry time.

We cannot be liable for closures or disruptions caused by circumstances beyond our control.

Discounts

All discounts must be applied at the time of booking. Discounts cannot be applied retrospectively under any circumstances.

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